Privacy Policy

Last Updated: 8 October 2026

Crazeline.com (“Crazeline”, “we”, “us”, “our”) is an Indian e-commerce store that provides customers with products and services online.

We respect your privacy and use reasonable security measures to protect your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit, browse, or use www.crazeline.com (the “CrazeLine”) or place an order with us.

Our data practices are governed by applicable laws and regulations relating to personal data processing in India, including the Digital Personal Data Protection Act, 2023, as applicable.

1. Information We Collect

When you use our Website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name
  • Mobile/WhatsApp number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, State, and PIN code
  • Order and transaction-related information
  • Customer support communications
  • Any other information that you voluntarily provide to us

Technical Information

To improve the Website and maintain security, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Referring pages
  • Date and time of visit
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and deliver your orders
  • To process payments and order confirmations
  • To provide delivery and shipping updates
  • To provide customer support
  • To process returns, exchanges, and refunds
  • To respond to your questions and complaints
  • To improve the functionality and user experience of the Website
  • To detect and prevent fraud, unauthorized access, and security threats
  • To comply with applicable legal and regulatory requirements
  • To send promotional communications based on your permission or consent
  • To provide relevant information about the Website and our products

We will not process personal data for any purpose other than the purpose for which the information was legitimately required, except where applicable law permits or requires such processing.

3. Payment Information

For online payments, payment information may be processed by an authorized third-party payment gateway or provider.

Crazeline generally does not store your complete debit card, credit card, CVV, or banking credentials on its servers unless required by the payment service provider’s processing structure.

The processing of payment information may also be subject to the privacy policy and security practices of the relevant payment provider.

4. Sharing of Information

We do not sell or rent your personal information.

To successfully complete an order, information may be shared with trusted service providers where necessary, such as:

  • Payment processing providers
  • Courier and logistics partners
  • Website hosting and technology providers
  • Website analytics and security service providers
  • Customer support/service providers
  • Government authorities or law-enforcement agencies when required under applicable law

These service providers may be given access to information only for the purposes for which they provide their services.

5. Cookies

Crazeline.com may use cookies and similar technologies to improve website functionality, security, analytics, and user experience.

Cookies may help us understand how visitors use the Website and which pages or features are useful.

You can block or delete cookies through your browser settings. However, disabling cookies may cause some Website features to function improperly.

6. Marketing Communications

If you have provided consent to receive promotional communications, we may contact you about products, offers, discounts, or other updates through email, SMS, WhatsApp, or other permitted communication methods.

You may unsubscribe or opt out of promotional communications at any time.

Order-related, security-related, or legally required communications may be separate from promotional communications and may be sent when necessary to provide the service.

7. Data Security

We try to maintain reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, data transmission over the internet or electronic storage cannot be guaranteed to be 100% secure.

8. Data Retention

We try to retain personal information only for the purposes and for the period reasonably necessary for legitimate business purposes, customer service, dispute resolution, security, or applicable legal requirements.

When the information is no longer legitimately required, it may be deleted, anonymized, or securely disposed of in accordance with applicable law.

9. Your Privacy Rights

Under applicable Indian data-protection laws, you may have certain rights, including, where applicable:

  • The right to request information about your personal data
  • The right to request correction or updating of inaccurate or incomplete personal information
  • The right to withdraw consent for consent-based processing
  • The right to request deletion or erasure of personal data in accordance with applicable law
  • The right to raise a privacy-related grievance

If you withdraw your consent, this may affect the availability of certain Website services or previously requested services. Withdrawal of consent does not automatically invalidate the legality of processing carried out before the withdrawal.

For privacy-related requests, you may use the contact details provided below.

10. Children’s Privacy

Crazeline does not knowingly intend to collect personal information from children.

If a parent or guardian believes that a child has provided personal information without appropriate permission, they may contact us.

11. Third-Party Websites

Our Website may contain links to third-party websites, payment providers, social-media platforms, or other external services.

The privacy practices of those websites are not under Crazeline’s control. We recommend that users review the privacy policy of any third-party website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in accordance with changes to our business practices, technology, or applicable laws.

The updated version will be published on this page, and the “Last Updated” date will be revised.

We encourage users to review this page periodically.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, personal data, or our privacy practices, you may contact us:

Crazeline.com

Address:
Near Bus Stand, Gill Patti,
Bathinda, Punjab, India

Email:
crazeline71@gmail.com

WhatsApp:
+91 99884 99857

Website:
www.crazeline.com

We will try to handle privacy-related requests and grievances in accordance with applicable laws.

14. Your Consent

By using Crazeline.com or providing your personal information, you acknowledge and consent to the practices described in this Privacy Policy, where consent is legally required, in accordance with applicable consent requirements.

Where consent is required, it should be obtained for a clear and specific purpose, and you may withdraw it in accordance with applicable law.

Crazeline.com — Your Privacy Matters to Us.