Refund Policy

Last Updated: 8 October 2026

At Crazeline.com, we value our customers and aim to provide a transparent and reliable shopping experience. This Refund Policy explains when a refund may be available, how to request one, and how approved refunds are processed.

This policy applies to purchases made through www.crazeline.com and should be read together with our Terms & Conditions and Return & Exchange Policy.

1. When Can You Request a Refund?

A refund may be available in circumstances including:

You received a defective product.
You received a damaged product.
You received an incorrect product.
The product is materially different from its description or agreed specifications.
An eligible return is approved but an exchange or replacement is not available.
An order is cancelled before dispatch where cancellation is permitted.
An order is cancelled by Crazeline after payment has been received.
Another refund is required under applicable law or the applicable product-specific policy.

Refund eligibility may vary depending on the product and the circumstances of the order.

2. Refund Request Period

Unless a different period is clearly stated on the relevant product page or applicable policy, customers should contact Crazeline within 7 days of receiving the order for an eligible return or refund request.

Customers are encouraged to report damaged, defective, incorrect, or missing products as soon as possible after delivery.

3. Conditions for Refund

Before approving a refund, Crazeline may review:

Order details;
Product condition;
Reason for the refund request;
Photographs or videos, where reasonably required;
Return and delivery information; and
Other relevant information necessary to verify the request.

Where a product must be returned, the customer should follow the return instructions provided by Crazeline.

4. Refund for Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what was advertised or agreed, please contact us promptly.

After verification, an appropriate remedy may include:

Replacement;
Exchange;
Repair, where applicable;
Refund; or
Another remedy available under applicable law.

Crazeline will not use this policy to remove or restrict any mandatory consumer rights.

5. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable amount will be refunded.

If Crazeline cancels an order after payment has been received, the applicable amount paid for the cancelled order will be refunded through the appropriate refund process.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

6. Refund Method

Approved refunds will generally be processed through the original payment method where reasonably possible.

Depending on the payment method used, the refund may be processed through the relevant payment gateway, bank, card issuer, or other payment service provider.

For Cash on Delivery orders, where a refund is applicable, Crazeline may request appropriate bank-account or other payment details needed to process the refund.

Customers should provide accurate refund information when requested.

7. Refund Processing Time

Once a refund is approved and any required return or verification process has been completed, Crazeline will initiate the refund within the applicable processing period.

The time for the refunded amount to appear in your bank account, card, or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.

Bank or payment-provider processing times are outside Crazeline’s direct control.

8. Return of Product Before Refund

Where a return is required, the refund may be processed after the returned product is received and reviewed, subject to the circumstances and applicable law.

Customers must follow the return instructions provided by Crazeline and should package the product safely to prevent damage during return transit.

9. Refund for Unavailable Products

If a customer places an order for a product that subsequently becomes unavailable and Crazeline cannot fulfil the order, the order may be cancelled and any applicable amount already paid will be refunded.

10. Shipping Charges and Refunds

Where a refund is approved because the product was damaged, defective, incorrect, or materially different from what was advertised or agreed, the applicable delivery/return-shipping amount will be handled according to the circumstances and applicable law.

For customer-preference returns or exchanges, any applicable shipping or return charges will be determined according to the relevant product and policy and will be communicated where required.

11. Partial Refunds

In certain circumstances, only part of an order may be eligible for a refund.

For example, if multiple products were purchased and only one eligible product is returned, the refund may apply only to that product and any applicable charges associated with it.

The final refund amount will depend on the order, product, applicable charges, and relevant policy.

12. Refund Not Applicable in Certain Situations

A refund may not be available where:

The product is outside the applicable return/refund period;
The product is specifically identified as non-returnable where legally permitted;
The product has been damaged through misuse or improper handling after delivery;
The product has been altered or modified by the customer;
Required accessories or components are missing due to customer handling; or
The request does not meet the applicable return conditions.

These conditions do not limit any consumer rights that cannot legally be excluded or restricted.

13. How to Request a Refund

To request a refund, contact Crazeline using:

Email: crazeline71@gmail.com

WhatsApp: +91 99884 99857

Please provide:

Your full name.
Order number.
Product name.
Reason for requesting the refund.
Photographs or videos, where relevant.
Any other information reasonably required to verify the request.

Our support team will review your request and communicate the next steps.

14. Refund for Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect item, please contact us as soon as possible.

We may verify the order, packing information, courier details, and other relevant information before determining the appropriate resolution.

Depending on the circumstances, the resolution may include replacement, exchange, or refund.

15. Refund and Consumer Rights

Crazeline is committed to complying with applicable consumer-protection and e-commerce laws in India.

The Consumer Protection (E-Commerce) Rules, 2020 require relevant information regarding returns, refunds, exchanges, warranties, guarantees, delivery, shipping costs and grievance redressal to be provided clearly and accessibly to consumers.

Nothing in this Refund Policy is intended to take away, restrict, or waive any mandatory consumer right or legal remedy available under applicable Indian law.

16. Grievance Redressal

If you have a complaint or concern regarding a refund, return, exchange, product, payment, delivery, or order, please contact us.

Crazeline Customer Support

Email: crazeline71@gmail.com

WhatsApp: +91 99884 99857

Business Address:
Near Bus Stand, Gill Patti,
Bathinda, Punjab, India

We aim to review customer complaints promptly and provide an appropriate resolution in accordance with applicable requirements.

17. Policy Updates

Crazeline may update this Refund Policy from time to time to reflect changes in our products, services, payment methods, refund procedures, business practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.