Return and Exchange Policy

Last Updated: 8 October 2026

At Crazeline.com, customer satisfaction is important to us. We want every customer to have a simple, transparent, and reliable shopping experience.

This Return and Exchange Policy explains when and how you can request a return, exchange, replacement, or refund for products purchased from Crazeline.com.

By placing an order with Crazeline, you agree to follow the applicable conditions described below, subject to your rights under applicable Indian law.

1. Return and Exchange Eligibility

A product may be eligible for return or exchange if:

You received a damaged product.
You received a defective product.
You received an incorrect product.
The product is missing from your order.
The product received is materially different from the product description or specifications displayed on the website.
The product is otherwise eligible under the specific return conditions displayed on the product page.

Return or exchange eligibility may vary depending on the product category.

2. Return Request Period

Unless a different period is clearly mentioned on the product page or at checkout, customers should contact Crazeline within 7 days of receiving the order to request a return or exchange.

The applicable return period will be calculated from the date the shipment is recorded as delivered.

Customers are encouraged to contact us as soon as possible after receiving an order if there is any issue with the product.

3. Conditions for Return

For an eligible return, the product should generally:

Be unused and in its original condition.
Be returned with its original packaging, tags, labels, accessories, manuals, or other included items, where applicable.
Not be damaged because of misuse, improper handling, washing, alteration, or accidental damage after delivery.
Include the order details or other proof of purchase.

Products that are returned without required accessories or in a condition that does not meet the applicable return requirements may require further review.

Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.

4. Products Damaged During Delivery

If you receive a visibly damaged package or product, please contact Crazeline as soon as possible.

To help us investigate the issue, we may request:

Order number.
Photographs of the product.
Photographs of the outer packaging.
Photographs of the shipping label.
A short unboxing video, where available and reasonably requested.

Providing clear evidence helps us investigate delivery or product-related issues more quickly.

5. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us promptly.

After verification, we may provide an appropriate resolution, which may include:

Replacement with the correct product;
Exchange;
Return and refund; or
Another appropriate remedy, subject to product availability and applicable law.

6. Defective Product

If a product appears to have a manufacturing defect or does not function as reasonably expected, please contact us with your order details and information about the problem.

We may request photographs, videos, or other information to determine the nature of the issue.

Where applicable, the product may be repaired, replaced, exchanged, or refunded according to the circumstances and applicable law.

7. Exchange Policy

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, Crazeline may offer another appropriate resolution, such as a refund, where applicable.

For size, colour, design, or other preference-based exchanges, eligibility may depend on the product category and the specific exchange conditions shown on the product page.

8. Non-Returnable Products

Certain products may not be eligible for return or exchange because of their nature, hygiene requirements, customization, perishability, or other legitimate reasons.

Where a product is non-returnable, the applicable restriction will be communicated on the relevant product page or before purchase, wherever required.

However, non-returnable status does not remove any mandatory rights available to a consumer in relation to defective, damaged, incorrect, or otherwise legally non-conforming products.

9. Return Shipping Charges

For an eligible return caused by a damaged, defective, incorrect, or materially misrepresented product, Crazeline will determine the appropriate return-shipping arrangement based on the circumstances.

For preference-based returns or exchanges, if permitted for the particular product, applicable return or re-delivery charges may apply and will be communicated to the customer.

Any applicable charges will be handled consistently with the information provided at the time of purchase and applicable law.

10. How to Request a Return or Exchange

To request a return or exchange, contact us through:

Email: crazeline71@gmail.com

WhatsApp: +91 99884 99857

Please provide:

Your name.
Order number.
Product name.
Reason for return or exchange.
Photographs or videos, if relevant.
Any other information reasonably required to process your request.

Our customer support team will review the request and provide the next steps.

11. Return Approval and Inspection

Once a return request is received, Crazeline may review the order and product condition before approving the return, exchange, replacement, or refund.

If a product needs to be returned, we will provide the applicable return instructions.

Returned products may be inspected to confirm that they meet the relevant return conditions.

12. Refunds

If a refund is approved, the refund will generally be processed through the applicable payment method or another appropriate method permitted under applicable law.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

Crazeline will process accepted refunds within the applicable legal and operational requirements.

13. Refund for Cancelled Orders

If an eligible order is cancelled and payment has already been received, the applicable amount will be refunded according to the cancellation and refund process.

Where an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

14. Exchange Shipping

For an approved exchange, the replacement product will be dispatched subject to availability and applicable delivery conditions.

Delivery times for replacement products may vary depending on product availability, destination, courier service, and other logistical circumstances.

15. Return Rejection

A return or exchange request may be declined where the product is outside the applicable return period, is not eligible for return, or has been damaged through misuse, alteration, improper handling, or other circumstances attributable to the customer.

If a request is declined, Crazeline will provide the customer with an appropriate explanation where reasonably possible.

This section does not limit any consumer rights that cannot legally be excluded.

16. Missing Items

If an item appears to be missing from your order, please contact us as soon as possible.

We may verify the order details, packing information, shipment information, and other relevant records before providing an appropriate resolution.

17. Multiple Products in One Order

If an order contains multiple products, some products may have different return or exchange conditions.

Where applicable, the product-specific return conditions displayed on the product page will apply to that product.

18. Customer Responsibility

Customers are responsible for:

Providing accurate order and contact information.
Following the return instructions provided by Crazeline.
Packaging the product safely when a return is required.
Returning applicable accessories and original items supplied with the product.
Providing accurate information regarding the reason for the return or exchange.

19. Consumer Rights

Crazeline is committed to complying with applicable consumer-protection laws in India.

Nothing in this Return and Exchange Policy is intended to exclude, restrict, or reduce any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Indian e-commerce rules require relevant information concerning returns, refunds, exchanges, warranties, guarantees, delivery and grievance redressal to be provided clearly and accessibly to consumers.

20. Grievance Redressal

If you have a complaint regarding a return, exchange, refund, damaged product, defective product, delivery, or any other order-related matter, please contact us.

Crazeline Customer Support

Email: crazeline71@gmail.com

WhatsApp: +91 99884 99857

Business Address:
Near Bus Stand, Gill Patti,
Bathinda, Punjab, India

We aim to acknowledge and resolve customer complaints in accordance with applicable requirements. Under the Consumer Protection (E-Commerce) Rules, an e-commerce entity’s grievance officer is required to acknowledge a consumer complaint within 48 hours and redress it within one month from receipt.

21. Policy Updates

Crazeline may update this Return and Exchange Policy from time to time to reflect changes in our products, services, return procedures, business practices, or applicable laws.

The latest version will be published on this page with the updated date.