Cancellation Policy

Last Updated: 8 October 2026

Welcome to Crazeline (www.crazeline.com), an Indian e-commerce store committed to providing a reliable, transparent, and convenient online shopping experience. This Cancellation Policy explains how customers can request order cancellations, the conditions for cancellation, and how refunds are handled.

We encourage our customers to read this policy carefully before placing an order.

1. Order Cancellation

Customers may request the cancellation of an order before it has been processed for dispatch or handed over to the shipping carrier.

To request a cancellation, please contact our customer support team as soon as possible using the contact details provided below.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, customers may be eligible for a return or refund under our applicable Return and Refund Policy.

2. How to Cancel an Order

To request an order cancellation, please follow these steps:

Contact us through WhatsApp or email using the details provided on this page.
Provide your order number and the email address or phone number used while placing the order.
Mention that you wish to cancel your order.
Our customer support team will review your request and inform you whether the cancellation can be processed.

We recommend submitting cancellation requests as early as possible to avoid dispatch-related delays.

3. Cancellation Before Dispatch

If your order has not yet been dispatched, we will make reasonable efforts to cancel it after receiving your request.

If the cancellation is approved, you will receive confirmation through an appropriate communication channel, such as email or WhatsApp.

Please note that submitting a cancellation request does not automatically mean the order has been cancelled. Cancellation is confirmed only after our team has processed and approved the request.

4. Cancellation After Dispatch

Once an order has been dispatched or handed over to the delivery partner, it may not be possible to cancel the shipment.

Depending on the product, delivery status, and applicable policies, you may be able to request a return or refund in accordance with our Return and Refund Policy.

If your order has already been shipped, please contact our customer support team for guidance.

5. Refunds for Cancelled Orders

If you have paid for an order in advance and your cancellation is approved, any eligible refund will be processed using the original payment method wherever feasible, subject to the payment provider’s procedures.

Prepaid orders: Eligible refunds will be initiated after cancellation approval.
Cash on Delivery (COD) orders: If the order has not been paid for, there is generally no payment to refund.
Refund processing time: The time required for the refund to appear in your account may vary depending on the payment provider, bank, or payment method.

We will communicate relevant refund information to you when applicable. Any refund timeline specifically promised at checkout or under our Refund Policy will apply.

6. Cancellation by Crazeline

Crazeline reserves the right to cancel an order in circumstances such as:

The ordered product is unavailable or out of stock.
A pricing, listing, or technical error has affected the order.
Payment authorization or verification cannot be completed.
Delivery to the provided address is not feasible.
An order appears fraudulent or violates applicable terms and conditions.

If we cancel a prepaid order, we will arrange an eligible refund in accordance with applicable law and our Refund Policy. Where appropriate, we will inform the customer of the reason for cancellation.

7. Changes to an Order

If you want to change your delivery address, product selection, quantity, or other order details, please contact us immediately.

Changes cannot always be accommodated once an order has been processed or dispatched. In some cases, you may need to request cancellation and place a new order, subject to the applicable cancellation conditions.

8. Important Information for Customers

Please verify your product selection, delivery address, contact number, and payment details before placing an order.
Keep your order confirmation and order number for reference.
Contact us promptly if you need to cancel an order.
Cancellation, returns, and refunds are subject to applicable consumer protection laws in India.
Nothing in this policy is intended to limit any rights available to consumers under applicable law.

9. Contact Us

If you have any questions about this Cancellation Policy or need assistance with an order, please contact our customer support team.

Store Name: Crazeline
Website: https://www.crazeline.com
Email: crazeline71@gmail.com
WhatsApp: +91 99884 99857
Address: Near Bus Stand, Gill Patti, Bathinda, Punjab, India.

We value your trust and are committed to making your shopping experience with Crazeline transparent, convenient, and customer-friendly.

10. Policy Updates

Crazeline may update this Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements. Any updated version will be published on this page along with the revised effective date.

We encourage customers to review this page periodically for the latest information.

Thank you for shopping with Crazeline!